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Now more than ever, web teams must pivot with confidence. We must focus on high-impact changes to our websites and adjust our strategy to a digital-first model. WebOps is a powerful mental model for understanding and organizing your work around credibility, productivity and impact.

Between April and June 2020, Annex Digital was engaged to build some of Australia's principle COVID response websites. These were to be major parts of the national response, and we were given days to prepare them. In the end, we did this four times. This session will look at the projects and how we were able to execute from zero to Critical Infrastructure in under a week, the challenges we faced, and the technical solutions we used to get these over the line.

What if you never had to fill out paperwork again? In Estonia, this is a reality: citizens conduct nearly all public services online, from starting a business to voting from their laptops, thanks to the nation's ambitious post-Soviet digital transformation known as "e-Estonia." One of the program's experts, Anna Piperal, explains the key design principles that power the country's "e-government" -- and shows why the rest of the world should follow suit to eradicate outdated bureaucracy and regain citizens' trust.

This talk explores the tools, platforms, and processes developed for GovCMS, providing insights into how these innovations can be adapted for your own Drupal infrastructure.

A case study looking back over 2 years of blood, sweat and beers to consolidate 14 government websites into 1, and migrate 2 more at the Department of Industry, Innovation and Science. On time, on budget, using GovCMS SaaS

Using a UX led approach to features, content and design, the Single Digital Presence project is improving the way citizens interact with the Victorian Government online. This talk will showcase the current SDP websites and briefly discuss the technology that underpins them.

Can government be run like the Internet, permissionless and open? Coder and activist Jennifer Pahlka believes it can -- and that apps, built quickly and cheaply, are a powerful new way to connect citizens to their governments -- and their neighbors.

In this session we'll provide some background and explain how the new platform will leverage a 100% open source toolset of Drupal, Gitlab, Lagoon & Kubernetes for developing, testing, deploying, managing, supporting, and hosting GovCMS sites.

The U.S. Web Design Standards are a library of design guidelines and code to help government developers and designers quickly create trustworthy, accessible, and consistent digital government services -- and as of this summer, it has a Drupal theme! This session will include a whirlwind tour of the Web Design Standards , some extolling of its virtues, and a demo of the USWDS theme for Drupal 7 and Drupal 8.

This talk explores implementing Drupal as an LMS within the government.